Kaizen Automation Inc. Privacy Policy

Last Updated: February 25, 2026

Kaizen Automation Inc. ("Kaizen," "we," "us," or "our") operates a cloud-based browser automation platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at app.kaizenautomation.com or use our Service. Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an account: name, email address, and organization name.
• Use the Service: workflow configurations, automation instructions, parameters, uploaded files, knowledge base content, and any other data you input into the platform.
• Store login credentials: usernames, passwords, and authentication tokens for third-party websites that you configure for browser automation. These credentials are encrypted at rest.
• Subscribe or make a purchase: billing information and payment details, which are processed by our third-party payment processor.
• Contact us: any information you include in communications with our support team.

1.2 Information Collected Automatically

When you access or use the Service, we automatically collect certain information, including:

• Usage data: pages visited, features used, workflow execution history, session recordings, clicks, scrolls, and interactions with the Service.
• Device and browser information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Log data: access times, referring URLs, error logs, and diagnostic data.
• Cookies and similar technologies: we use cookies and similar tracking technologies to maintain your session, remember your preferences, and collect usage analytics. See Section 6 for more details.

1.3 Information from Third-Party Services

If you connect third-party accounts to our Service (for example, via OAuth integrations), we may receive information from those services as authorized by you, such as account identifiers and access tokens.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Authenticate your identity and manage your account and organization.
• Execute browser automation workflows on your behalf, including using stored credentials to log into third-party websites as you have configured.
• Process transactions and send related billing information.
• Monitor and analyze usage trends to improve the Service's performance, reliability, and user experience.
• Detect, prevent, and address technical issues, fraud, and security incidents.
• Provide customer support and respond to your requests and inquiries.
• Send administrative communications, such as updates, security alerts, and account notifications.
• Evaluate and improve our features through product analytics and feature flagging.
• Comply with legal obligations and enforce our agreements.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: We share information with third-party vendors who perform services on our behalf, including:
  • Clerk — authentication and user management.
  • Datadog — application performance monitoring and session replay for debugging and reliability.
  • Vercel — hosting, analytics, and performance insights.
  • LaunchDarkly — feature flag management.
  • Payment processor — billing and payment processing.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement commercially reasonable technical and organizational measures to protect your information, including:

• Encryption of stored third-party credentials and sensitive data at rest.
• Encrypted data transmission using TLS/SSL.
• Access controls and authentication for all platform access.
• Session replay data is masked for user input fields by default to prevent inadvertent capture of sensitive information.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within a reasonable time period, except where retention is required by law.

6. Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

• Essential cookies: Required for authentication, session management, and core Service functionality.
• Analytics cookies: Used to collect usage data and measure Service performance (e.g., Vercel Analytics, Datadog RUM).
• Functional cookies: Used to remember your preferences and feature flag assignments.

You can control cookies through your browser settings. Disabling certain cookies may affect your ability to use some features of the Service.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-out: Opt out of certain data processing activities, such as analytics tracking.

To exercise any of these rights, please contact us at privacy@kaizenautomation.com. We will respond to your request within 30 days.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose.
• The right to request deletion of your personal information.
• The right to non-discrimination for exercising your privacy rights.
• The right to opt out of the sale of personal information. We do not sell personal information.

To make a request under the CCPA, contact us at privacy@kaizenautomation.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe a child under 16 has provided us with personal information, please contact us at privacy@kaizenautomation.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date above. We may also provide notice via email or through the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kaizen Automation Inc.
Email: privacy@kaizenautomation.com
General inquiries: notices@kaizenautomation.com